At NipponMart, customer satisfaction is our top priority. While we take great care to ensure the quality of our products, we understand that issues can sometimes arise.
Returns & Exchanges Are Accepted If:
- The item is damaged or defective upon delivery.
- You receive the wrong item by mistake.
Conditions for Return
- tems must be returned within 7 days of delivery.
- The product must be unused, unopened, and in its original packaging.
- Proof of purchase (invoice or order number) must be provided.
Non-Returnable Items
- Perishable goods (e.g., snacks, food items, milk powder)
- Personal care items (e.g., diapers) unless defective
- Clearance or sale items
How to Request a Return
Please contact us via phone or email with your order details and a brief explanation. If approved, we will arrange a pickup or guide you on how to return the item.
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